Privacy policy.

Privacy Policy for Dental Experts of Riverside

Last Updated: June 18, 2025

At Dental Experts of Riverside, located in Riverside, CA, we are committed to protecting the privacy and security of our patients’ personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, schedule appointments, or engage with our services, including through text message communications. By using our website or services, you agree to the terms outlined in this policy. If you have any questions, please contact us at 951-206-5006 or via email at contact@dentalexpertsofriverside.com.

1. Information We Collect

We collect information to provide exceptional dental care and improve your experience with our practice. The types of information we may collect include:

Personal Information

  • Contact Details: Name, phone number, email address, and mailing address provided when you schedule appointments, fill out forms, or contact us.

  • Health Information: Medical and dental history, treatment plans, insurance details, and other protected health information (PHI) shared during consultations or treatments, in compliance with the Health Insurance Portability and Accountability Act (HIPAA).

  • Payment Information: Credit card details, billing address, or insurance information for processing payments or claims.

Automatically Collected Information

  • Website Usage Data: IP address, browser type, device information, pages visited, and time spent on our website, collected via cookies and similar technologies.

  • Text Message Data: Phone numbers and message content when you opt in to receive text message communications, such as appointment reminders or promotional offers.

Information from Third Parties

  • Insurance Providers: Information related to coverage or claims.

  • Marketing Partners: Data from social media platforms or influencers (e.g., Instagram or TikTok) when you engage with our campaigns.

2. How We Use Your Information

We use your information to provide high-quality dental services and maintain smooth operations. Specific uses include:

  • Providing Dental Care: Scheduling appointments, managing treatment plans, and communicating with you about your care.

  • Text Message Communications: Sending appointment reminders, confirmations, or promotional offers if you have opted in. You may opt out at any time by replying “STOP” to any text message.

  • Billing and Insurance: Processing payments, filing insurance claims, and verifying coverage with providers like Delta Dental, Aetna, Cigna, United Healthcare, Guardian, MetLife, and Risk Management.

  • Improving Our Services: Analyzing website usage to enhance user experience and tailor marketing efforts.

  • Legal Compliance: Meeting regulatory requirements, including HIPAA, and responding to legal requests.

  • Marketing and Outreach: Sending newsletters, promotions, or updates about our services, such as our Riverside Dental Membership plan, with your consent.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following cases:

  • With Service Providers: Third-party vendors (e.g., payment processors, website hosting services, or text messaging platforms) who assist us, bound by strict confidentiality agreements.

  • With Insurance Providers: To verify coverage or process claims.

  • For Legal Purposes: When required by law, such as in response to a subpoena, court order, or to protect the safety of our patients or staff.

  • With Your Consent: For marketing collaborations, such as influencer partnerships, where you explicitly agree to share specific information.

  • Business Transfers: In the event of a merger, acquisition, or sale of our practice, your information may be transferred to the new entity.

4. Text Message Communications

By opting in to receive text messages from Dental Experts of Riverside, you agree to receive communications such as appointment reminders, confirmations, or promotional offers. We use secure, HIPAA-compliant platforms to protect your information. To opt out, reply “STOP” to any message, and we will promptly remove you from our text messaging list. Standard message and data rates may apply, as determined by your mobile carrier.

5. How We Protect Your Information

We take the security of your information seriously and implement industry-standard measures, including:

  • HIPAA Compliance: Safeguarding protected health information with encryption, secure servers, and access controls.

  • Data Encryption: Using SSL/TLS protocols for website data transmission.

  • Access Restrictions: Limiting access to your information to authorized personnel only.

  • Regular Audits: Conducting security assessments to identify and address vulnerabilities.

Despite these measures, no system is completely secure. In the unlikely event of a data breach, we will notify affected individuals as required by law.

6. Your Rights and Choices

You have control over your personal information. Your rights include:

  • Access and Correction: Request access to or updates to your personal information by contacting us.

  • Opt-Out of Communications: Unsubscribe from marketing emails by clicking “Unsubscribe” or opt out of text messages by replying “STOP.”

  • HIPAA Rights: Request a copy of your protected health information, restrict certain uses, or file a complaint with the U.S. Department of Health and Human Services.

  • Cookies: Manage cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

To exercise these rights, contact us at 951-206-5006 or contact@dentalexpertsofriverside.com.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. Cookies help us:

  • Remember your preferences.

  • Analyze website performance.

  • Deliver personalized content.

You can adjust your browser settings to refuse cookies, but this may limit access to certain website features. For more details, contact us.

8. Third-Party Links

Our website may contain links to third-party sites, such as insurance providers or social media platforms (e.g., Instagram, TikTok). We are not responsible for the privacy practices of these sites. Please review their privacy policies before sharing information.

9. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children without parental consent. If you believe we have collected such information, please contact us immediately to have it removed.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: Request details about the personal information we collect, use, or share.

  • Right to Delete: Request deletion of certain personal information, subject to legal exceptions.

  • Right to Non-Discrimination: We will not discriminate against you for exercising your rights.

To make a CCPA request, contact us at 951-206-5006 or contact@dentalexpertsofriverside.com. We will respond within 45 days.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised “Last Updated” date or by contacting you directly. Please review this policy periodically.

12. Contact Us

We value your trust and are here to address any questions or concerns about your privacy. Please reach out to us:

Dental Experts of Riverside
4959 Arlington Ave Suite J, Riverside, CA 92504
Phone: 951-206-5006
Email: contact@dentalexpertsofriverside.com
Instagram: @dentalexpertsofriverside

We will respond promptly to ensure you feel heard and supported. Thank you for choosing Dental Experts of Riverside for your dental care needs.